Sales Reps Still Need to Guide Their Customers

Sales Reps Still Need to Guide Their Customers

As a young sales rep I was told that I needed to guide customers through the sales process because customers were naïve and didn’t know how to buy complex things like technology solutions. I was supposed to be the expert and the customer would benefit from my...
My Partner Has No End-of-Quarter Urgency

My Partner Has No End-of-Quarter Urgency

“I can’t believe it! I just got an out-of-office reply from the partner sales rep running the largest deal of the quarter! How can she think it’s OK to take holiday the last two weeks of our quarter!” Intellectually we know that partners don’t always run their...
Tailoring is More than Buzzwords

Tailoring is More than Buzzwords

We have the best technology. We have a superior solution. Our solution is the industry leader. These were written on index cards by audience members from different companies in answer to the question, “What is your company’s primary differentiator?” and I was reading...